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Continue ShoppingMontreal
Montreal is our home and will always be our home.
We are proud to be Montreal born.
Local free delivery for orders over $60
If you order before 11am:
- Non-refrigerated Items & Refrigerated Items
- Orders will be delivered the same day, we do not deliver on weekends
IMPORTANT DELIVERY INFORMATION
on ALL MONTREAL orders
- For perishables, please add gel packs if wanted. We reduce gel packs usage and we assume you are on the same page if you don't add any.
- For perishables, try to avoid using our services in hot days and/or add enough gel packs if wanted.
- For office deliveries, please write on Address line 2 "closing hours".
- For office deliveries, call the store if you don't write a message.
- For office deliveries, if we were not notified, we will mark order as failed.
- For apartment deliveries, we will leave box in mailroom/lobby.
- For apartment deliveries, if not able to get into lobby, we will mark order as failed.
- For failed orders, box will be available next business day in the store for pick up.
- For failed orders, we do not attempt a second delivery.
- We don't offer refunds for thrown away products. Please wait until our team answers you on how to proceed.
Frequently Asked Questions
Instant answers so you get all the information you need to ensure a smooth purchase!
General Questions
See All QuestionsYou can always click on "Forgot password". If you get a message "No account associated to this email", It may be that you have not created an account with us.
You may have ordered several times with us and received loyalty points as well. That does not mean you have created an account.
Please CREATE AN ACCOUNT with your email, and you will be able to see your past orders and associated points.
See All QuestionsOrder & Shipping
See All QuestionsYou should have received an email notification with a "VIEW YOUR ORDER" button. There's a tracking number associated to it, it should take you to the courier's page for the most updated information.
Montreal exception
If you go to the website, your order most likely will say "delivered". Please disregard the website's information, that only means that your order has been fulfilled. The tracking link sent by OPTIMO TRACKER, will give you an Estimated Time and a LIVE TRACKER for you to follow along.
See All QuestionsExchange & Return
See All QuestionsYou have 14 days after the purchase date to return a non-perishable item if you don't like it. Items must be unopened and its original condition. You can send an email to orders@naturesante.ca to confirm that you sent a unopened item for refund.
Our return addres is:
NATURE SANTE - Returns
5006 Queen Mary Road
Montreal, QC H3W 1X2
Check our return policy here
See All QuestionsIn-Store & Pick-up orders
See All QuestionsWe do! We are proud to say that our Queen Mary location offers all our 14.5k products. We are small, but packed with everything you have on our website. We are open 7 days a week
Visit our Store
Conveniently located in front of Snowdon Metro!
5006 Queen Mary Rd Montreal, QC H3W 1X2
Mon - Fri 10:00 - 19:00 | Sat - Sun 11:00 - 19:00
See All QuestionsRefrigerated/Frozen Items
See All QuestionsEvery perishable item would have a paragraph at the beginning of the description stating if it's a refrigerated/frozen item.
Check how we handle our refrigerated items and what to expect from our standard services to make it affordable for most clients. If you are looking for a styro foam box and VIP PRIORITY service, please contact our team at orders@naturesante.ca
See All QuestionsLoyalty Program
See All QuestionsIt's simple to redeem points
Create and/or login to your account, click on the bottom left corner (NS LOYALTY PROGRAM). Click on "Redeem points to get discount on your order". If you haven't created one, regardless of having placed orders, you need to do so.
Click on the menu "redemption catalog
Scroll right/left the amount you want to redeem (maximum the subtotal amount you have on your cart). Coupon will be created, and you can apply it to the cart.
You have 24 hours to use it. If you decide not to use the coupon code, no worries, points will go back to your account after 24 business hours.
See All Questions
