Toronto

You can always click on "Forgot password". If you get a message "No account associated to this email", It may be that you have not created an account with us.

You may have ordered several times with us and received loyalty points as well. That does not mean you have created an account.

Please CREATE AN ACCOUNT with your email, and you will be able to see your past orders and associated points.

You should have received an email notification with a "VIEW YOUR ORDER" button. There's a tracking number associated to it, it should take you to the courier's page for the most updated information.

Montreal exception

If you go to the website, your order most likely will say "delivered". Please disregard the website's information, that only means that your order has been fulfilled. The tracking link sent by OPTIMO TRACKER, will give you an Estimated Time and a LIVE TRACKER for you to follow along.

You have 14 days after the purchase date to return a non-perishable item if you don't like it. Items must be unopened and its original condition. You can send an email to orders@naturesante.ca to confirm that you sent a unopened item for refund.

Our return addres is:

NATURE SANTE - Returns

5006 Queen Mary Road

Montreal, QC H3W 1X2

Check our return policy here

We do! We are proud to say that our Queen Mary location offers all our 14.5k products. We are small, but packed with everything you have on our website. We are open 7 days a week

Visit our Store

Conveniently located in front of Snowdon Metro!

5006 Queen Mary Rd Montreal, QC H3W 1X2

Mon - Fri 10:00 - 19:00 | Sat - Sun 11:00 - 19:00

Every perishable item would have a paragraph at the beginning of the description stating if it's a refrigerated/frozen item.

Check how we handle our refrigerated items and what to expect from our standard services to make it affordable for most clients. If you are looking for a styro foam box and VIP PRIORITY service, please contact our team at orders@naturesante.ca

It's simple to redeem points

Create and/or login to your account, click on the bottom left corner (NS LOYALTY PROGRAM). Click on "Redeem points to get discount on your order". If you haven't created one, regardless of having placed orders, you need to do so.

Click on the menu "redemption catalog

Scroll right/left the amount you want to redeem (maximum the subtotal amount you have on your cart). Coupon will be created, and you can apply it to the cart.

You have 24 hours to use it. If you decide not to use the coupon code, no worries, points will go back to your account after 24 business hours.