Refund Policy

Returns

Our policy states that refund/exchanges are only valid on unopened non-perishable items for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flours, fresh bread cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. We will only cover shipping costs associated to returns related to wrong/damaged goods. Wrong items will not be based on photos on our website (photos are referential), ingredients lists and/or descriptions.  

Additional non-returnable items:

Gift cards

Some health and personal care items

Beverage cans, hydrogen peroxide 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable) Photo required

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@naturesante.ca

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. They are final sale.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at info@naturesante.ca and send your item to: 5006 Queen Mary Rd Montréal Quebec CA H3W 1X2.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 5006 Queen Mary Rd Montréal Quebec CA H3W 1X2

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.